Terms & Conditions

Please read these Terms & Conditions carefully before engaging Novala's design services or using our website. By proceeding with an enquiry, signing a service agreement, or making a payment, you confirm that you have read, understood, and agree to these terms.

1. About These Terms

These Terms & Conditions govern the relationship between Novala ("we", "us", "our"), a design practice based at 19 Jalan Datuk Sulaiman, Taman Tun Dr Ismail, 60000 Kuala Lumpur, Malaysia, and any individual or organisation ("you", "the client") who engages our services or uses our website at novalaa.

These terms apply alongside any separate written service agreement or proposal issued by Novala. In the event of a conflict between these terms and a specific project agreement, the project agreement will take precedence.

2. Services Offered

Novala provides the following interior design services:

• Spatial Consultation (MYR 430): An exploratory site assessment including preliminary layout ideas and a mood direction document. Completed within 7 working days.
• Interior Design & 3D Presentation (MYR 3,300): A comprehensive design package covering floor plans, material selections, lighting, and photorealistic 3D renders, with two revision rounds and a contractor-ready package. Typical timeline is 6–9 weeks.
• On-Site Coordination (MYR 1,750): Project management during the renovation phase, including site visits, procurement support, and a final walk-through. Duration is typically 8–14 weeks, aligned with the renovation schedule.

All service descriptions, pricing, and timelines are subject to the specific terms of the individual service agreement issued to you. Prices stated are in Malaysian Ringgit (MYR) and are inclusive of any applicable service tax unless stated otherwise.

3. Engaging Our Services

A formal engagement begins when:

1. Novala issues a written service proposal or agreement; and
2. You return a signed copy of that agreement; and
3. The deposit payment specified in the agreement has been received by Novala.

Submitting an enquiry or attending a consultation does not constitute a binding engagement. We will not begin substantive design work until all three conditions above have been met.

4. Fees & Payment

Payment terms are as follows unless otherwise stated in your service agreement:

• Spatial Consultation: Full payment of MYR 430 is due prior to the consultation appointment.
• Interior Design & 3D Presentation: A deposit of 50% (MYR 1,650) is due upon agreement signing. The remaining 50% is due upon delivery of the final design package.
• On-Site Coordination: A deposit of 50% (MYR 875) is due at project commencement. The remaining 50% is invoiced at project completion.

Payments are accepted via bank transfer to Novala's designated account as detailed in the invoice. We do not accept cash payments for amounts exceeding MYR 1,000 in accordance with Malaysian financial regulations.

Overdue invoices are subject to a late payment charge of 1.5% per month on the outstanding balance, applied after 14 calendar days past the due date. Work may be paused on active projects where invoices remain unpaid beyond 21 days.

5. Revisions & Scope Changes

Each service package includes a defined number of revision rounds as specified in your service agreement. The Interior Design & 3D Presentation package includes two (2) rounds of revisions covering reasonable modifications within the agreed scope.

Requests that fall outside the agreed scope — including significant changes to the design direction, room layout, or material palette after the revision rounds have been used — will be quoted separately and require written agreement before work proceeds. Novala will always communicate any scope variation clearly and in advance of billing for additional work.

6. Timelines & Delays

Novala makes every effort to deliver work within the timelines indicated in your service agreement. Timelines are estimates based on normal working conditions and assume timely input and approvals from the client.

Novala is not responsible for delays caused by:

• Late responses, approvals, or information from the client
• Changes requested by the client after work has commenced
• Contractor or supplier delays outside our control
• Force majeure events (natural disasters, government restrictions, and similar circumstances beyond reasonable anticipation)

Where Novala anticipates a delay on its part, we will notify you promptly and propose a revised timeline.

7. Client Responsibilities

To allow us to deliver our best work, we ask that you:

• Provide accurate information about the property, existing conditions, and any constraints (structural, budgetary, or otherwise)
• Respond to communications and approval requests within a reasonable timeframe (we suggest 5 working days)
• Ensure that Novala and its team have appropriate and safe access to the property when required
• Obtain any necessary consents, permits, or approvals from building management, local authorities, or landlords before renovation work begins
• Communicate any changes to your brief or circumstances as early as possible

8. Intellectual Property

All design concepts, drawings, 3D renders, mood boards, and other creative materials produced by Novala remain the intellectual property of Novala until all fees for the relevant project have been paid in full.

Upon receipt of full payment, Novala grants you a non-exclusive, non-transferable licence to use the deliverables for the specific project for which they were created. You may not reproduce, sell, or share the design materials for any other purpose without our prior written consent.

Novala retains the right to use images and information about completed projects for portfolio, marketing, and educational purposes, subject to the provisions in Section 10.

9. Confidentiality

Both parties agree to treat as confidential any sensitive information shared in the course of the engagement — including property details, project budgets, and personal circumstances shared by the client — and not to disclose it to third parties without reasonable cause or the other party's consent. This obligation continues after the engagement concludes.

10. Photography & Portfolio Use

Novala may wish to photograph completed projects for use in our portfolio, website, and social media. We will always seek your written permission before doing so and will respect any preferences you have regarding anonymity, address disclosure, or the specific images used.

You may decline or restrict portfolio use at any time. Declining portfolio use does not affect the service provided or any fees payable.

11. Cancellation & Termination

Cancellation by the client: You may cancel the engagement at any time by giving Novala written notice. The following applies:

• Cancellation before work commences: Any paid deposit will be refunded in full, less a MYR 150 administrative fee.
• Cancellation after work has commenced: Fees for work completed up to the point of cancellation are payable. Any deposit paid will be applied against this amount. If the work completed exceeds the deposit, an invoice will be raised for the difference.

Termination by Novala: Novala reserves the right to terminate an engagement where a client is in material breach of these terms — including persistent non-payment or conduct that makes a productive working relationship unreasonable. We will provide written notice and a reasonable opportunity to remedy the breach before exercising this right. Fees for work completed will remain payable.

12. Limitation of Liability

Novala's liability to you for any claim arising out of our services is limited to the total fees paid to Novala for the specific service to which the claim relates.

We are not liable for:

• Indirect, consequential, or incidental loss of any kind
• Loss arising from decisions made by contractors, suppliers, or third parties whom we do not directly control
• Defects in construction arising from contractor workmanship where Novala provided design coordination but did not execute the physical work
• Any loss arising from information you provided that was inaccurate or incomplete

Nothing in these terms excludes liability for fraud, personal injury, or any other liability that cannot be limited under Malaysian law.

13. Dispute Resolution

We genuinely hope that any concerns can be resolved through direct conversation. If an issue arises, please contact us first at info@novalaa so we can work toward a resolution together.

Where a dispute cannot be resolved informally, either party may refer the matter to the Consumer Claims Tribunal of Malaysia (for claims within its jurisdiction) or to a court of competent jurisdiction in Kuala Lumpur.

14. Website Use

The content on our website at novalaa is provided for general information and is not a binding offer of services. While we take care to keep information current, we cannot warrant that all details — including pricing and availability — are accurate at any given moment. Please contact us directly for the most up-to-date information.

You may not use our website in any way that is unlawful, harmful, or that infringes the rights of others. We reserve the right to restrict access to the website where misuse is suspected.

15. Changes to These Terms

We may update these terms from time to time to reflect changes in our services or applicable law. The updated version will be published on this page with a revised date. Changes do not affect any existing project engagement already in progress under previously agreed terms.

16. Governing Law

These terms are governed by the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia.

17. Contact Us

If you have any questions about these terms, please reach out:

• Email: info@novalaa
• Phone: +60 3-7726 9351
• Address: 19 Jalan Datuk Sulaiman, Taman Tun Dr Ismail, 60000 Kuala Lumpur, Malaysia